Last updated: 2026-07-18
BotSquirrel ("we", "us") operates under the trading name "BotSquirrel" and provides an AI customer-service assistant SaaS for small businesses. Channels available today are WhatsApp and website live chat.
(a) As a data controller for the account data you (our business customer) use to sign up and manage your account — e.g. your name, business name, email, WhatsApp number and billing details.
(b) As a data processor for the end-customer conversation data we process on your behalf when your customers chat with your bot. That data belongs to you; we process it only on your instructions and to provide the service.
When a customer chats with a bot via WhatsApp or website live chat, we process: message content, phone number or account identifier, and any contact details the customer voluntarily provides (e.g. name, email). For business accounts, we process the data needed for login, contact and billing.
Data is used only to: answer enquiries, follow up on contact requests, operate and improve the service, and handle billing. We never sell data to unrelated third parties, and we never use your data to train other companies' models.
To provide the service we use trusted providers: messages are delivered via Meta's WhatsApp Business Platform; AI replies are generated by large-language-model providers such as OpenAI; the system is hosted on cloud servers (Railway, EU region); and subscription payments (once live) are handled by Paddle as Merchant of Record. Each provider has its own privacy policy.
Conversation and account data is kept only for as long as needed to provide the service. You may request deletion of your conversation history and contact details at any time; after a business customer ends the service, we delete or anonymise the related data within a reasonable period (except where the law requires retention). Please use the contact details below.
Depending on where you are, you may have rights to access, correct, delete, restrict or object to the processing of your personal data, including your rights under the UK GDPR. To exercise these rights, contact us.
Material changes will be posted on this page. Continued use of the service constitutes acceptance of the latest version.
Email: samkiengineer@gmail.com · WhatsApp: +44 7472 323783