Boiler breakdowns & servicing
Fields breakdown enquiries with urgency and symptoms, and handles annual service requests day or night.
Built for UK plumbing & heating businesses
Turn customer enquiries into booked jobs—automatically.
Respond faster, reduce admin and never let a valuable enquiry slip through.
BotSquirrel brings every message into one inbox and helps your team move it from first contact to confirmed booking.
Enquiries · customer records · scheduling · follow-ups, in one workspace
One workspace for every job enquiry
See how it answers an enquiry
💬 Try the live demo — see how it answers➤
Demo conversation, recreated for video
Every enquiry arrives organised
Sarah W. · SW11 4EX
Tom H. · CR0 2RD
Priya N. · SE15 3AB
Illustrative product view
Know what's missing
IssueLeak under kitchen sink
PostcodeCR0 2RD
UrgencyToday if possible
PhoneMissing — ask customer
PhotosMissing — ask customer
Illustrative product view
Schedule the right engineer
09:00
Dave — Boiler service, SE15
11:00
Available
13:30
Aiden — Leak repair, CR0
16:00
Available
Illustrative product view
Keep the full customer history
TodayEnquiry: boiler losing pressure · photos attached
Mar 2026Job completed: radiator valve replacement
Nov 2025Annual boiler service · reminder scheduled
Illustrative product view
Built for plumbing & heating — not "any business"
The workflows, questions and job types are the ones your trade actually deals with.
Leaks, drains & emergencies
Captures the address, access details and photos for urgent call-outs — the details your engineer needs before setting off.
Installations & quotes
Collects what a bathroom, boiler swap or heating job involves so you can quote from real information, not a one-line text.
Not just a chatbot — the whole enquiry-to-booking workflow
The AI handles the front door. Your team runs the job from one workspace.
1
AI
Customer sends an enquiry
On WhatsApp or your website — a burst pipe at 11pm still gets an instant reply.
2
AI
AI collects the job information
Postcode, the problem, photos, urgency and preferred times — asked for naturally, in your business's voice.
3
AI
The enquiry appears in your dashboard
Structured and ready to act on — not buried in a message thread.
4
Your team
Review and request missing details
BotSquirrel highlights what's missing — a phone number, an access note — and helps you ask for it.
5
Your team
Assign an engineer
Pick the right person for the job before confirming anything with the customer.
6
Your team
Book a genuine available slot
Appointments go in the calendar — the AI never promises times on its own.
7
AI
Keep the customer updated
Confirmations and follow-ups go out, and the whole history stays on the customer's record.
What it does for your business
From the first message to the booked job — and everything your team needs in between.
Answers 24/7, even on the tools
A boiler packs up at 11pm? The assistant replies straight away and starts collecting the job details — you don't stop the job or wake up for it.
Structured job enquiries
Name, number, postcode, the problem, photos and preferred times — collected in conversation and organised into an enquiry, not a scroll-back exercise.
Customer records that build up
Every conversation, job and note stays attached to the customer — so the second call-out starts with the full history.
Engineer scheduling
Assign the right engineer and book real slots from the calendar. The AI never invents availability or confirms times on its own.
Human handover built in
When a conversation needs a person — a complaint, a complex quote, anything uncertain — it hands over to your team with the full context, instead of guessing.
Answers from your approved info
Built from your call-out charges, services and policies. It quotes only prices that appear in your business information — no made-up figures.
Where your customers already are
The same assistant on the channels UK customers actually use.
WhatsApp Business
Customers message your assistant straight from WhatsApp — where most call-out enquiries start.
✓ Included in all plansYour website
A small snippet drops a live-chat widget into your existing site — Wix, WordPress or custom.
✓ Included in all plansHow to get started
Three steps — usually live in 14–21 days, depending on how much info you have and which channels we connect.
Tell us about your business
A 15-minute WhatsApp chat — what you do, your prices, coverage area, and what customers ask you most.
We set up your workspace
We build the assistant from your info, tune it to sound like you, and set up your enquiry dashboard, customer records and calendar.
Go live and stop missing work
We connect your WhatsApp and website. Enquiries start arriving organised — and nothing gets dropped.
Simple, honest pricing
14-day free trial, no card needed, no lock-in. All prices + VAT.
Basic
For sole traders — one person, one van.
£89/mo+ VAT
- AI enquiry assistant on WhatsApp + your website
- Enquiry dashboard & customer records
- 3 team members · 1 WhatsApp number
Professional
For teams with engineers to schedule.
£129/mo+ VAT
- Everything in Basic
- Engineer scheduling & assignment
- 10 team members · 3 WhatsApp numbers
Advanced
For larger operations with multiple teams.
On request
- Everything in Professional
- 25 team members · 5 WhatsApp numbers
- Priority setup & onboarding
Frequently asked questions
The questions we hear most. Anything else — message us on WhatsApp.
Is this just a chatbot?
The chat is the front door, not the product. Behind it is a workspace your team uses every day: an enquiry dashboard, customer records, engineer scheduling and follow-ups. The AI's job is to make sure every enquiry arrives complete and organised — your team's job stays the same, just without the chasing.
Will the AI make things up?
It answers from your approved business information — your services, prices, call-out charges and policies. It only quotes prices that appear in that information, and it never confirms appointment times on its own. When it's uncertain, it asks for details or hands the conversation to your team instead of guessing.
How long does setup take?
Usually live in 14–21 days, depending on how much info you have and which channels we connect. You send the basics (services, prices, hours, coverage area) and we handle the setup and testing.
What if a customer asks something it doesn't know?
It won't guess. It takes the customer's details, logs the question as a gap you can fill, and hands the conversation to your team — so you get the lead instead of losing it.
Is my business and customer data safe?
Each business's data is kept separate, access is role-based, and changes are logged. We use trusted AI, hosting and messaging providers and never sell your data. See our security page for the specifics.
Any long contracts? How does pricing work?
No contract — month-to-month, cancel anytime. Plans are Basic £89/mo and Professional £129/mo (+ VAT), with Advanced priced on request. Basic and Professional include a 14-day free trial, no card required. See our pricing page for full details.
Who's behind this?
Not a faceless company — a real engineer you can look up.
S
Sam Cheung
Software engineer · builds and supports BotSquirrel personally
I'm Sam, the software engineer behind BotSquirrel. I build your workspace, tune the assistant to sound like your business, and keep supporting it after it goes live. And like a squirrel with its winter store, every enquiry is kept safe and organised until you're ready for it. Before you commit, reach me anytime on LinkedIn or WhatsApp.
Find me on LinkedInGet in touch
WhatsApp is fastest — we usually reply within an hour on weekdays.
Location
Serving plumbing & heating businesses across the UK
See your next enquiry arrive organised
Try the live plumbing demo, or book a 15-minute walkthrough on WhatsApp.